TERMS OF USE

This Website is owned and operated by 5STAR 4MULA Inc.

By using this site, you signify your agreement to all terms, conditions and notices contained or referenced herein. If you do not agree with these Terms of Usage, please do not use this site. We reserve the right to, as determined in our discretion, to update or revise these Terms of Usage at any time. Please check these Terms of Use periodically for changes.

5STAR 4MULA trade names, trademarks, logos and service marks belong to 5STAR 4MULA Inc., All other trade names, trademarks, logos or service marks mentioned herein belong to their respective owners.

5STAR 4MULA hereby authorizes you to view, print, copy and distribute information published by 5STAR 4MULA on this or any other publicly accessed site maintained by 5STAR 4MULA’ web server linked to this Legal Notice and Terms of Use Policy, provided that: (i) the information may be used internally (by you or any third party to whom you distribute it) only for informational purposes; (ii) no fee may be charged for distribution to any third party; and (iii) any copyright or other proprietary notices that appear on the site or any 5STAR 4MULA web page, together with this Legal Notice, must appear on all copies that you make or distribute.

Any information, our Perspective, methodologies, studies, video files, audio files, software code, photographs, graphics, processes, technologies or other materials (the “Materials”) published on the site may be the subject of intellectual property rights reserved by 5STAR 4MULA, its subsidiaries or licensors. Your terms of use do not grant you a license hereunder to otherwise use, copy, distribute or transfer the Materials.

If no additional terms are provided on the site or on any 5STAR 4MULA web page, the use of any such Materials is governed by this provision.

All Materials provided via the Site are intended for informational purposes only and are subject to change or withdrawal by 5STAR 4MULA at any time without notice. 5STAR 4MULA assumes no responsibility for the accuracy or completeness of the Materials.

The materials are provided “as is,” without warranty of any kind, including (without limitation) any implied warranties of merchantability, fitness for a particular purpose or non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. In no event will 5STAR 4MULA be liable to any party for any direct, indirect, special, incidental or consequential damages for any use of the sites, the materials or on any other hyperlinked website, including, without limitation, any lost profits, business interruption, loss of programs or other data, even if 5STAR 4MULA is expressly advised of the possibility of such damages.

Unless expressly provided otherwise by 5STAR 4MULA, all comments, feedback, information or materials submitted to 5STAR 4MULA through or in association with the website shall be considered non-confidential and 5STAR 4MULA property. By submitting such comments, feedback, information or materials to 5STAR 4MULA, you agree, at no cost or fee, to assign to 5STAR 4MULA of all worldwide rights, title and interest in copyrights and other intellectual property rights to the comments, feedback, information or materials.

The website may contain hyperlinks to other websites controlled by parties other than 5STAR 4MULA. 5STAR 4MULA is not responsible for and does not endorse the contents or use of these websites. The inclusion of such links does not imply the endorsement or support of such websites by 5STAR 4MULA.

If you have any questions concerning legal or other matters described above, contact 5STAR 4MULA legal department at info@5star4mula.com

PRIVACY POLICY

SECURITY GUARANTEE

5STAR 4MULA implements standard Internet security measures to protect your sensitive information. Your order is encrypted with Secure Socket Layer (SSL) technology, stored behind a network firewall, and is accessible only to a limited number of people, who are required to keep the information confidential.

We respect the privacy of the visitors to the www.5star4mula.com website and the websites connected with it. We take great care to protect your information. This privacy policy tells you what information we collect and how we may use it as well as the steps we take to ensure that it is protected.

5STAR 4MULA PRIVACY POLICY

We, 5STAR 4MULA Inc., (“5STAR 4MULA”) are strongly committed to protecting your privacy and providing a safe online experience for all of our users and subscribers while offering the highest quality user experience to them. Because we gather certain types of information about and from you, our users and subscribers, in order to fulfill your requests and better serve your needs, we feel you should fully understand the terms and conditions surrounding the collection and use of this information. This Privacy Policy discloses what information we gather, how we use it, how to correct or change it, and what steps we take to safeguard personal information provided to us both online and offline.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?

You can visit our Website, read articles and other materials, browse products and check on offerings without giving us any personally identifiable information. However, in order to provide users and subscribers with the most efficient and enhanced personalized service and attention, we may request information about you in certain circumstances and collect certain information automatically. For the convenience of all of our customers and to better serve you, we create and maintain a customer account that includes all the collected personal information we may have with respect to an individual. Nevertheless, you can update or correct your contact information or change your preferences about receiving offers and information from us at any time.

INFORMATION YOU VOLUNTEER

We collect personally identifiable information that you volunteer to us (such as your name, mailing address, e-mail address, phone number), when you subscribe to, or create an account with us or place an order through our Website (see the section below for more information on subscriptions, account management and orders), enter a contest or sweepstakes through our Website, or voluntarily register on our Website. Often this additional information is optional or requested anonymously in connection with a survey. Website visitors may register to receive our e-mail updates, or enter online contests and sweepstakes. Sometimes registration can be accomplished by submitting only a user name and password. Other offerings may require the submission of additional information.

INFORMATION COLLECTED AUTOMATICALLY

We may also automatically collect your IP and referring Website addresses, browser type, domain name and Website access times. This information helps facilitate your online experience on our Website. In addition, we use cookies to track usage patterns on our Website and to control the display of ads, as well as to offer other functionalities (such as screening for age, helping to track items in your shopping basket at Websites which offer online shopping opportunities, and “recognizing” you to speed up your log-in when you visit our Website). You can turn off cookies, but that will affect your online experience and you may not be able to complete an order or transaction. Please see below for more detail on cookies.

ADVERTISING

This website may use the Google AdWords remarketing service or any similar information collection techniques to advertise on third-party websites (including Google) to visitors to the site. This may mean that 5STAR 4MULA advertises and provides an informative message to visitors who have not completed any tasks on the site (for example, using the contact form to make an enquiry). Advertisements may appear on a Google search results page or on a site in the Google Display Network. Third-party vendors, including Google, use cookies, plug-ins and other techniques to display ads based on users’ past visits to the 5STAR 4MULA website. Any data collected will be used in accordance with the privacy policy of 5STAR 4MULA and Google.

Information thus collected by 5STAR 4MULA is not Personal Information, as described herein, since it does not allow a natural person to be identified. Users of this website may set their preference for how Google advertises to them using the Google AdWords preferences page and may even opt out of interest-based advertising entirely through their cookie, plug-in and other settings or by using a permanent browser plug-in.

WHAT DO WE DO WITH COLLECTED INFORMATION?

We use information you provide to fulfill your requests and improve our Website, products and services. This information allows us to provide content and offers that are most relevant to our subscribers and users and to work more closely with advertisers. We do not include any personally identifiable information of our users in these reports. We use personal information so that we may display or send custom, personalized content to our Website visitors and send newsletters, mail, e-mails, features, promotional material, surveys and other updates, information or offers to our users and subscribers.

A user may, at any time, opt out of receiving such information by going to the unsubscribe page and following the instructions on those pages. We also use collected information to evaluate and administer our products and services, fulfill customer requests, announce sweepstakes/contest winners, respond to any future problems, such as difficulties in navigating our Website or accessing certain features, and to gauge user trends to determine what products and services are most popular with users.

We allow users of our Website to send articles or links by e-mail to other parties who may be interested in them. We do not retain any e-mail addresses (unless you are a member who has already voluntarily provided your e-mail address) of either the sender or recipient of such articles or links after they are sent, and we do not share “send a friend” e-mail addresses with third parties. Of course, we use personal information to allow you to subscribe online or to make product purchases on any of our Websites. We and our technical and fulfillment agents, partners and consultants follow carefully proscribed procedures to safeguard credit card data in connection with your transactions and adhere to certain legal requirements.

HOW DO WE SHARE PERSONAL INFORMATION?

Personal information is available to 5STAR 4MULA and the technical and fulfillment agents, partners and consultants who make our Website, products and services available to you. 5STAR 4MULA and Its Agents

5STAR 4MULA may access anonymous, aggregate demographic data and any personal information you provide for internal marketing purposes, including sending you notices of sweepstakes winners, new Websites, services or products we offer and any other orders. To facilitate orders, 5STAR 4MULA will cache your order information, and create an authorization with a merchant account (e.g., your credit card company). Website hosting firms, technical and database consultants, advertising agencies, order processing partners, customer service partners and fulfillment firms, including firms assisting us in offering contests, sweepstakes and promotions, may have access to personally identifiable information in the course of making our products and services available. All companies working for and with 5STAR 4MULA must comply with our privacy policies, and are not permitted to sell your information to third parties or to use it except as authorized by us and you, or as permitted or required by law.

CREDIT CARD COMPANIES

As in any transaction, your credit card company will have all relevant information about the name of the vendor, item(s) purchased, date, total cost and other information necessary to process the transaction. 5STAR 4MULA will not otherwise provide any personal data to your credit card company without your permission.

ADVERTISERS, SPONSORS AND PROMOTIONAL AND BUSINESS PARTNERS

We share anonymous, aggregate demographic information (such as gender, age, income, hobbies, interests, etc.), and anonymous information obtained from cookies and similar technologies, with our advertisers, sponsors, promotional and business partners, and participating vendors. No personally identifiable information is disclosed to any of these third parties in providing these reports. Credit card numbers, bank account numbers and passwords are not shared with advertisers, sponsors or promotional partners, and are only shared with the specific vendors with whom you place an online order.

Information, which we obtain in non-Internet transactions or sweepstakes, is handled differently. We may share offline contact information with third parties, who may send you offers or information about their products or services. You must opt-out if you do not wish to receive information from third parties or us by mail.

Your e-mail address is not shared with third parties unless you agree to receive information, by opting-in, from third parties. In other words, we may extend e-mail offers to users or subscribers on behalf of our business partners about a particular product or service that may be of interest to you, but only if you have indicated that you would like to receive these offers. If you wish to receive such offers, we will not share or disclose your name or e-mail address to those business partners, but will send you the information or offers on their behalf. As a result, although 5STAR 4MULA may receive a fee from our business partners for this service, 5STAR 4MULA sends the offers so that your personal information is never shared with any outside third party. Of course, you may opt out of receiving these offers at any time.

SHIPPING & RETURN POLICY

 

We want to get you your 5STAR 4MULA products as soon as possible. That’s why we make every effort to process your order quickly so you can put our products to use.

Due to our quick processing of orders, it may be difficult for us to make changes to your order after it has been placed. We will do what we can to accommodate changes you may have if the order has not already been shipped.  Any shipping costs incurred as a result of changes to the order will be charged to the customer.

5STAR 4MULA offers free no-rush shipping on orders $100 and up before tax. Valid in Canada only.

 

SHIPPING OPTIONS & RATES

We’ve made every effort to get your orders processed and shipped faster. Orders are processed and shipped from 8:00 a.m. to 2:00 p.m. EST Monday through Friday. Orders placed after 2:00 p.m. EST Monday – Thursday will be processed the following day. Orders placed after 2:00 p.m. EST on Friday or on Saturday or Sunday will be processed the following Monday.

 

SHIPPING HOLIDAYS

5STAR 4MULA and our carriers will not be shipping or delivering on the following dates in 2018. Please note shipping estimates will begin the following business day.

  • New Year’s Day: January 1
  • Easter: March 31-April 1
  • Memorial Day: May 28
  • Canada Day: July 2
  • Labor Day: September 1-3
  • Thanksgiving: October 8
  • Christmas: December 22-25
  • New Year’s Eve: December 30-31

 

5STAR 4MULA uses Dicom and Canada Post service on all orders within Canada.

 

RETURN POLICY

We want to be sure you’re as happy with your 5STAR 4MULA products as we are. If you’re not 100% satisfied with your purchase, you can return it for a full refund or credit within 30 days. For products purchased from an authorized dealer, returns will need to go through them — please contact them directly for more information.

 

INS AND OUTS OF THE 5STAR 4MULA RETURN POLICY

You can return your item(s) purchased from www.5star4mula.com up to 30 days after the purchase date for a full refund. Refunds will be returned only to the original form of payment. Credits will be given in the form of a gift card for use exclusively on www.5star4mula.com. 5STAR 4MULA does not accept returns on items purchased outside of www.5star4mula.com. For exchanges, please return your item(s) for a full refund and replace an order for the correct item. Exchanges for items purchased outside of www.5star4mula.com will not be accepted. All merchandise must be unused/unworn/sealed and returned in the original packaging. For all returns, you will be responsible for return shipping. All original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. You may use a shipper of your choice to return your items. We recommend retaining the tracking number of your return for your records. Make certain that your name, address, phone number and order number are included. 

 

Please contact info@5star4mula.com for informations on returns

 

If you’re returning an item after the initial 30 days of purchase you may incur a 20% restocking fee and you will only be issued a store credit for the refund. All merchandise must be unused/unworn and returned in the original packaging. Original and return shipping costs are non-refundable unless the merchandise was shipped incorrectly. No refunds will be given on merchandise returned 60 days after the original purchase date. Expired products and products expiring in the subsequent 60 days from date of return will not be eligible for a refund.

 

ORDER RETURNS

We will process your return to the best of our abilities. Please allow up to 7 business days for your refund or credit to be processed once it has arrived at our warehouse.  Store credits are processed real-time and can be used immediately upon receipt via email.  For refunds to your original form of payment, please allow 1-2 billing cycles for the refund to appear on your credit card statement.

For further clarification please call us at +1-844-500-5454, or email us at info@5star4mula.com.

*This return policy only applies to products purchased directly from www.5star4mula.com. 5STAR 4MULA does not price match with dealers or competitors.

 

FOR ALL INQUIRIES:

please contact us by email at info@5star4mula.com